Please note we do not have a telephone enquiries service.

You should only use this contact form if you have not received a response to a query from your IELTS test centre within 5 working days.

For a list of IELTS test centres in Canada and their contact details visit the registration section of our website.


Important announcement

Due to the recent announcement by the Government of Canada on the new pathway to permanent residency there has been a significant increase in demand for the IELTS test. This increase in demand has led to some delays in IELTS test centres and/or British Council responding to queries. Please understand that IELTS test centres and British Council are fully dedicated to responding to queries as quickly as is possible under these circumstances.


COVID-19 and IELTS testing information

For a list of test centres affected by the COVID-19 outbreak, please visit our IELTS testing updates webpage.


Test taker queries

If you are a test taker with a query that relates to any of the below listed topics, please contact the IELTS test centre in which you have registered for or taken your test.

  • Test confirmation
  • Test payments and refunds
  • Test Report Form (TRF)
  • Enquiry on Results (EOR)
  • COVID-19 based test cancellations / rescheduling
  • Test day experience

If your query is not related to any of the topics above, please use this contact form to contact us.

    Frequently Asked Questions